Phone, Voicemail, Fax, and Texting for Healthcare

Some phone systems market themselves especially for healthcare organizations, and for good reason. Not all phone systems are the same. One error that clinicians often commit is to use the same technology for healthcare that they use for their personal lives, assuming that it is adequate. Traditional phone lines and cellular service is quite secure. However, when adding additional features such as voicemail, faxing, and texting there are risks to healthcare information. For group practices, and larger larger organizations, there are features such as setting on-call procedures, ring groups, automated attendants, and administrator control over all phone accounts. Clients put their trust in their healthcare providers to protect their private information. Using traditional phone lines, voicemail, faxing, and texting can jeopardize patients’ sensitive information.

To cover these aspects of selecting and understanding phone technology, Raymond Barrett, CEO interviewed Doug Parent, co-founder and CEO of ring RX. Raymond Barrett, CEO is both a long-time user of RingRx and has an affiliation agreement with RingRx. RingRx provides secure, reliable, and feature rich communications solutions for the healthcare community. They have built their platform from the ground up to offer a versatile service that meets the needs of any company, including solo providers, small or large practices, hospitals or business associate enterprises.
Doug Parent has been involved in healthcare communications for the past 22 years. He became involved in this area when he joined the RingRx call center that provided custom solutions for healthcare companies.


In this interview, Doug parent explains the difference between voice-over-internet-protocol phone systems, traditional landlines, and cellular phone services. Doug and Ray also discuss privacy and security considerations, user risks, and phone configuration options. Common misunderstandings of texting and how to appropriately use texting in healthcare is covered. Doug shares that RingRx plans to launch texting capabilities directly with clients through the RingRx app. He also describes how RingRx compares to other VoIP providers and options for integrating ring RX with EMRs and EHRs.


RingRx is a great phone solution for any size organization. You can view all of RingRx’s options and try it out for free.

Healthcare